Return & Refund Policy

At Sportopis, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you may need to return a product or request a refund. Our return and refund policy is designed to be straightforward and hassle-free, ensuring a smooth shopping experience with our affordable bags.

Easy Returns

If you are not completely satisfied with your purchase, you can return the item(s) within 30 days of receiving your order. We accept returns for any reason, whether it’s due to a change of mind, an issue with the product, or any other concern. Simply follow the steps below to initiate a return:

  1. Contact Us: Reach out to our customer service team at info@sportopis.com with your order number and the reason for your return.
  2. Prepare Your Package: Ensure the item is in its original condition, unused, and with all tags attached. Pack it securely to avoid any damage during transit.
  3. Ship It Back: Send the package to our return address:
    400 N ROCHEBLAVE ST
    NEW ORLEANS, LA 70119-5640, USA
    You are responsible for the shipping costs of the return unless the product is defective or incorrect.

Refund Process

Once we receive your return, our team will inspect the item to ensure it meets our return criteria. If everything is in order, we will process your refund within 7-10 business days. The refund will be issued to the original payment method, and you will receive a confirmation email once the refund is completed.

Please note:

  • Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item sent).
  • If you paid with a credit card, please allow additional time for the refund to reflect in your account, depending on your bank’s processing times.

Exchange Policy

If you wish to exchange an item for a different color, size, or style, please follow the return process and place a new order for the desired item. This approach allows us to process your request more efficiently and ensures that the new item is available for immediate shipment.

Contact Us

If you have any questions or need further assistance with your return or refund, don’t hesitate to contact our friendly customer service team. We’re here to help and ensure that your shopping experience with Sportopis is as enjoyable and worry-free as possible.

  • Address: 400 N ROCHEBLAVE ST, NEW ORLEANS, LA 70119-5640, USA
  • Phone: +1 843-485-0524
  • Email: info@sportopis.com

Thank you for shopping with Sportopis, where quality meets affordability in every bag!